Liberty Mutual Auto Insurance

Liberty Mutual Auto Insurance is one of the better-known companies offering car insurance coverage (as well as a host of other protection types). They’ve been around for a very long time and offer every type of car insurance protection you might need. However, how does the company stack up in terms of customer satisfaction, claims service, price and other important areas? The answers to those questions will help you make up your mind about whether this is the right insurance provider for you.

Coverage Types Available

Liberty Mutual Auto Insurance is a “full service” auto insurer, meaning they provide coverage for virtually any aspect you might want. They provide basic liability protection for customers who need minimal coverage (and minimal costs), but they also provide full comprehensive coverage, bodily injury protection, property damage, collision coverage, and even have a car replacement option for those who want the ultimate in peace of mind if they were to be involved in a serious accident that left their vehicle totaled.

Of course, the company’s insurance products don’t stop at automobiles. They provide coverage for almost anything, including:

  • Homeowner’s Insurance
  • Life Insurance
  • Renter’s Insurance
  • Condo Insurance
  • Various Business Insurance Products

Comparing Customer Satisfaction Ratings

A good company will have satisfied customers (for the most part). If you take a look at Liberty Mutual’s customer satisfaction ratings, you’ll find that they fall somewhere in the middle. Most customers are satisfied with the customer service experience, but they’re not necessarily thrilled with the claims handling process or the way in which the company operates in some states (the recent rate hike in Florida is a prime example of this). However, that does not necessarily mean that the company isn’t a good choice for your auto insurance needs.